Refund policy

Return Policy

We have a 30-day FREE return policy, which means you have 30 days after receiving your item to request a return. PLEASE CONTACT US FIRST before returning any items and we will give you instructions on returning them. To be eligible for a return, your item must be in the same condition you received it in, unworn or unused, with tags and in the original packaging.
Our return policy excludes engraved items.
To start the return procedure, you can contact us dukachiofficial@gmail.com

SHIP WITH TRACKING AND SIGNATURE REQUIRED.

All items must be sent to the address below
IN CARE OF WB WAREHOUSE
3500 W Hallandale Beach Blvd
Pembroke Park, FL, 33023

Repairs

If you need to ship your jewelry in to resize or repair please contact us at dukachiofficial@gmail.com Please follow the steps below. 

Some items cannot be returned, such as special orders or personalised or engraved items. Please contact us if you have any questions or concerns about your particular item.